Smith Unveils New 4Cs Quality Framework


The 4Cs framework outlines four pillars of quality at the core of Smith’s operations

Houston, TX (February 11, 2021) – Smith, a global distributor of electronic components and semiconductors, today announces the introduction of the company’s new 4Cs quality framework. This initiative outlines the four pillars of quality that serve as the foundation for Smith’s operations – comprehensiveness, consistency, continuousness, and certification.

  • Quality at Smith is comprehensive – Smith offers the same attention to detail, from how suppliers are qualified and managed to how product is packaged and delivered.
  • Quality at Smith is consistent – Smith follows defined processes and procedures precisely to continually replicate high-quality results and hit the target each and every time.
  • Quality at Smith is continuous – Smith is always innovating new and better service offerings, training employees for continual growth, and upgrading facilities to stay on the cutting edge of technology.
  • Quality at Smith is certified – Smith actively maintains third-party certification requirements and reaches beyond those standards to promote the highest level of quality in the company’s products and services.

“As the number-one independent distributor in the world, we follow comprehensive processes and procedures, we consistently deliver, we are continuous in our performance and drive to evolve, and we are certified to the highest standards,” said Smith’s Chief Operating Officer, Kirk Wehby.

The 4Cs quality framework highlights Smith’s commitment to quality in every aspect of its business operations. From stringent supplier qualification and state-of-the-art testing facilities to ESD-safe packaging and premier logistics services, Smith’s quality program provides the diligence, process, and attention to detail needed to stay ahead in a fast-paced industry.

“Quality is something that must be built, maintained, nurtured, and qualified, and we have dedicated these efforts to creating this framework for everything we do,” said Wehby. “Upheld by these four strong pillars, Smith’s framework for quality excellence is unmatched by any other independent distributor.”

About Smith

Founded in 1984, Smith sources, manages, and distributes the electronic components that go into everything from mobile phones and computers to appliances and directional drilling systems. In 16 cities around the world, Smith’s legion of employees communicates in 50 languages and dialects and buys and sells components 24 hours per day, with global annual sales in excess of $1.35 billion. Smith is always moving: helping manufacturers navigate market shifts; customizing supply chain solutions; testing components using cutting-edge technology. The support of Smith’s flexible Intelligent DistributionTM model optimizes customers’ supply chains from beginning to end, including offering customized options for IT asset disposition that deliver maximum ROI, sustainability, and security. Smith’s testing and logistics hubs in Houston, Hong Kong, and Amsterdam cover critical areas like quality management, counterfeit prevention, and environmental safety. Smith’s operations, purchasing, and sales worldwide are seamlessly integrated with the company’s global IT infrastructure, offering real-time, global inventory and logistics visibility. Smith is the leading independent distributor of electronic components and ranks number nine among all global distributors. For more information, please visit or reach out to a Smith representative any time of day at +1 713.430.3000.


For more information, contact:

Margo Evans
Smith, VP of Marketing
+1 713.430.3966