Inspection Process

Smith inspectors see what the untrained eye misses

Our inspectors are trained to identify counterfeit and sub-standard components. Based on years of knowledge surrounding quality assurance and counterfeit detection and prevention, our inspection process includes careful examination of parts from the outer packaging inward. Once product is received at our facility, the process below is used to ensure product quality.

Parts are delivered

All products delivered are handled by Smith's quality inspectors.

See our certified inspectors

Visual inspections on all incoming boxes

  • Outer boxes are visually inspected for damage.
  • Supplier packlist is reviewed.

Supporting documents are organized

  • Packlist and any other supporting documentation is matched with purchase order.
  • Existing sales orders are matched with purchase order.

Inspection checklist is initiated

Smith uses an inspection checklist to ensure that all steps of our inspection process are documented and completed.

Package labels are verified

  • Package labels are examined to determine if factory OEM labels or other labels.
  • Manufacturer’s logo, MSL information and label format are checked against the manufacturers' website or pictures from previously received parts.
  • Labels are checked for ink permanency, copying, misspelled words and chronology of date codes, seal date, and test dates.
  • Labels are scanned. Labels that do not scan properly are rejected.

Inner and Outer Packaging is carefully examined

  • Inner package is checked for any signs of visible damage
  • The country of origin information on actual components is inspected for consistency with country of origin on packaging.
  • Factory seals are inspected for straightness and resealing
  • Vacuum seal is examined for tightness and presence of pinholes.

PO details are verified and documented

Information about the part is documented:

  • commodity type
  • package type
  • quantity
  • lot code
  • date code
  • country of origin

Parts are photographed

Digital pictures of the product (Top, Bottom and Side) are attached to the Inspection Checklist and stored in Smith's photo database.

Component condition is inspected

  • Part condition is visually examined using an eye loupe for defects or damage such as scratches, bent leads corrosion, solder, etc.
  • Product is examined for signs of rework to body, leads, or remarking.
  • Wipe-test is used if needed to determine if a part has been “blacktopped” or painted over.
  • If damage is evident, Visual Inspection System (Scope) is used.

Components are measured

  • Part dimensions are measured using a calibrated caliper.
  • Dimensions are recorded and compared to the manufacturer’s specifications for accuracy.

Special customer requirements are verified

All special requirements made by the customer such as date code restrictions, packaging types, quantity, delivery dates, Rohs, etc. are verified and confirmed.

Requested in-house testing is performed to verify product functionality

Smith has global in-house testing labs that offer a range of tests for processors, hard drives, memory, LCDs, other peripherals and more.

See our in-house testing capabilities

Inspection checklist is approved

  • Smith’s Quality Manager, Technician or Specialist conducts the final check in the inspection process and must sign off on the inspection checklist before product is shipped.
  • Non-conforming or counterfeit material is segregated and/or disposed of in accordance to Smith ISO processes.
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