At Smith, we turn challenges into success stories.
Our approach to customer service marries years of experience with flexibility. Since the beginning, we’ve worked with customers to create unique solutions that address their needs head-on. From implementing the most complex custom Supply Chain Strategies, to simply sourcing a single critical component, we do what it takes to make every challenge a success story.
Challenge: A global telecommunications equipment OEM was facing a production shut down as a result of a part shortage on a critical IC. This company searched across a number of sources; neither direct nor distribution vendors could secure the part needed for production. With its product demand on the rise and hefty marketing dollars invested into its product release, this telecommunications company needed to quickly locate a reliable source for this hard-to-find part.
Find out how we helped keep this OEM's production lines running
Challenge: A leading manufacturer of industrial technology began to experience rapid growth of electronic content in its products. This historically industrial corporation found itself in need of an experienced electronics components procurement specialist to augment its expanding sourcing efforts for often obsolete or hard-to-find electronic components.
Learn how we streamlined this manufacturer's procurement efforts
Service Supply Chain Strategies
Challenge: A global consumer electronics manufacturer needed to reduce the cost of operating a service and repair hub. The service and repair hub was necessary to fulfill customer service agreements, but it did not generate profit for the manufacturer. This manufacturer sought to find a Supply Chain Strategy that increased overall efficiency and reduced warehousing, procurement, and inventory costs, in short, it sought to reduce its total cost of inventory ownership.
See how we reduced inventory ownership costs
Purchase Price Variance (PPV)
Challenge: An international EMS company set out to reduce its build costs for several consumer electronics projects. To reduce the cost of certain parts, the company sought alternative sources and began researching cost-savings opportunities available on the open market.
Read more about how we helped this EMS company cut build costs